I called them at 4: 50 pm and after an hour and ten minutes and 2 phone calls they had still not delivered but went on to say that «we are very busy”(no apologies), and that «we make everything fresh to order» as if that has anything to do with crappy service - the person on the phone then wanted me to wait another 5 – 10 (but probably more like 15) more minutes. I usually order chinese from QQ here in Lewisville, they are amazingly fast and good quality of food– But Dragon Express has littered my door with enough menus that I thought I’d give them a try. At least not for being a delivery service. I wouldn’t really give this business any stars, because they don’t deserve any. In addition to this I would go ahead and say that MOST Chinese food places take 45 – 50 minutes to deliver so that being said I’m not sure why some other reviews are upset about that. As for the delivery time I would say they usually tell me it will be 45 – 50 minutes however I almost always get my order in under 20 minutes but the point is that they don’t promise to get it to me right away yet they always do. Not only is it great but it comes in a pint for under $ 3!!! Moving on the Lo-mein is great and made with the proper noodles not some spaghetti crap that is tasteless and dry. Lets start with the egg drop soup which is quite possible the BEST in the entire area and believe me I have tried others which are almost always a watered down tasteless version of how it should taste. I’ve been ordering from them since I moved here over 5 years ago and have to say I’m a little surprised at some of the reviews especially because I’m a pretty picky person when it comes to Chinese food. This place is hands down the better than 90% of chinese food places out there. I was thinking I needed to find a better Chinese restaurant before this, since everything is pretty greasy, tasteless and sloppy, but I never imagined this dumpy little place would have such bad business ethics to do this! Needless to say, I immediately called my bank and disputed the charge - no way they’re getting my hard-earned money for insults and inedible «food»! Glad I got a refund! My husband worked for several Chinese restaurants before, including deliveries, and never saw a customer banned for something like this. All seemed ok, until I opened the order, flipped the receipt over, and found written, «It’s you mistake - we no do you business anymore - manager Dragon Express»! WHAT!!! I’ve NEVER been so insulted by any place before, and this is just unheard of. An hour later, we got one order of some mush that looked like little strips of red beef in onion slush! I called them, and a young Chinese American guy apologized for the mistake and would send the right order out - although it would be another hour. Seemed to understand it and confirmed both. He asked if I wanted the noodles or vegetables, and I said no, I want the pork egg patties for egg foo young. We will order from here again, and will update review when we try some other items.ĭO NOT DO BUSINESS WITH - RUDE, INSULTING, MEAN AND BAD FOOD! They screwed up our order, and then FIRED us as customers, refusing to do business with us again - and it was only the second time we ever tried them! I ordered the family dinner for two, with sesame chicken and pork egg foo young. There is TONS leftover for lunch/dinner tomorrow. Also - portions are HUGE! We could have split a lo mein. That’s why I ordered some basics tonight… testing them out again… and we both LOVED the lo mein and fried rice (love our carbs I suppose!). Our last time we recently ordered, I didn’t like the mongolian beef quite as much as I do from other places… the beef was kind of «soggy» and no crispiness to to it. Daughter ( 11) even said «I don’t even mind the peas and carrots in this, it’s so good!» Okay, that’s a huge WIN in my book! The chicken lo mein and pork lo mein were also very good. The items we ordered tonight were exceptional. Wasn’t sure after reading so many poor reviews, but my daughter had this recently at a friend’s house and loved it. Ordered delivery tonight… used to get delivery from here 10 – 15 years ago in our other house, but decided to try again tonight (tried one other time a month or two ago also).
0 Comments
Leave a Reply. |
AuthorWrite something about yourself. No need to be fancy, just an overview. ArchivesCategories |